Refund Policy

This Refund Policy applies to all purchases made through the MansionOS application and website (the “Service”), operated by .

Digital Products — All Sales Final

MansionOS sells digital products and digital account access (including reports, readings, and in-app unlocks). These are delivered or unlocked to your account immediately upon purchase.

Because our products are digital and delivered instantly, all sales of digital reports and system accesses are final and non-refundable once the content has been delivered or unlocked to your account.

By completing a purchase, you:

• request immediate access to the digital content; and
• acknowledge and agree that, once the content is delivered or unlocked, you lose any right of withdrawal or cancellation, to the extent permitted by applicable law.

Exceptions

We may, at our sole discretion, issue a refund in limited cases, such as:

• Duplicate charge — you were charged more than once for the same item in error.
• Technical failure on our side — you paid but the content was never delivered or unlocked to your account, and we are unable to resolve the delivery within a reasonable time.

Refunds, where granted, are processed through our Merchant of Record, Lemon Squeezy, and returned to the original payment method.

What Is Not Refundable

• Change of mind after the content has been delivered or unlocked.
• Dissatisfaction with the nature or outcome of a reading (our content is for entertainment and self-reflection; results are inherently subjective).
• Failure to use content you purchased.

Your Statutory Rights

Nothing in this policy is intended to exclude or limit any rights you have under the mandatory consumer-protection laws of your country of residence that cannot legally be waived. Where such laws apply, they prevail over this policy.

How to Request a Refund (for eligible cases)

Contact us at within 14 days of purchase with your order details and a description of the issue. We will review and respond as required by applicable law.

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